Frequently Asked Questions?

  1. Will an early departure on the last day of the training session keep me from qualifying for certification?
  2. Is course registration required if applying for a scholarship?
  3. Are scholarship applicants accepted after the deadline has passed?
  4. How do I find my agency’s HUD number?
  5. How soon can I apply for a scholarship for on-site training?
  6. How long do I have to take the final exam?
  7. How/When do I receive my login information?
  8. Where do I take the HUD Housing Counseling Certification?
  9. How do I get added to the mailing list for future course notifications?

NHNLA eLearning FAQ

  1. What is NHNLA eLearning?
  2. Why should I consider training through eLearning?
  3. What makes eLearning training courses effective?
  4. Are scholarships available for eLearning courses?
  5. Do students get a certificate of completion when they complete courses?
  6. Are the eLearning courses available in languages other than English?
  7. Can students leave the course and come back later?
  8. When and where are eLearning courses offered?
  9. What is the registration process?
  10. How do students log in to their course?
  11. What are the hardware and software requirements for eLearning training?
  12. What are the system requirements for eLearning courses?
  13. My company has a firewall. Will that affect my ability to use Blackboard courseware?

NHNLA Webinar FAQ

  1. What is an NHNLA webinar?
  2. What is the attendance policy for webinars?
  3. What if I cannot attend the webinar at the scheduled time?
  4. How long do I have to complete the final exam?
  5. Are scholarships available for webinars?
  6. When and How are webinars offered?
  7. What are the system requirements for a webinar?
  8. How do I register for a webinar?
  9. When and how do I receive my Certificate of Completion?

1. Will an early departure on the last day of the training session keep me from qualifying for certification?

Yes. Participants agree to remain in class through the duration of scheduled class time. You will not be eligible for a certificate of completion or able to access the certification exam if you leave early. On-site instructors are not authorized to make exceptions to this rule.

However, if you need to leave early due to flight schedules, we must be notified in writing five business days prior to the start of the course. In addition, you must be prepared to remain in class until at least 3:00 p.m. on the last day. You will also be responsible on the exam for all material covered that day.

2. Is course registration required if applying for a scholarship?

If you are awarded a scholarship, you will be internally pre-registered for the course. Registration is completed once you confirm your attendance at our training site. Do not register online, as you will be prompted for payment.

If you do not receive a scholarship, you can register for any course you wish to attend as long as there is space available. However, you are required to pay the full tuition of the course.

3. Are scholarship applicants accepted after the deadline has passed?

All scholarship applications are submitted internally through our website. Once the deadline has passed, access to the applications is closed and removed from the website.

4. How do I find my agency’s HUD number?

The Department of Housing and Urban Development (HUD) issues a five-digit number to all of its certified agencies. If you do not know it, ask your administrator or office manager. You may also contact your local HUD representative. Since scholarships are based on HUD certification and awarded on a first-come, first-served basis, the selection committee will only consider correctly completed applications with a valid HUD number.

5. How soon can I apply for a scholarship for on-site training?

We normally permit submissions for scholarships through our website about two months before the training begins. We encourage you to visit our website periodically to view the dates of our training courses so you can submit your application on time. Scholarships are awarded on a first-come, first-served basis.

6. How long do I have to take the final exam?

You have 30 days after the course has ended to complete your exam.

7. How/When do I receive my login information?

Your login information will be sent via email 2 days prior to the start date of the course. Please check your spam/junk folders and make sure to also add nhnla@nclr.org and eLearning@nclr.org to your safe list.

8. Where do I take the HUD Housing Counseling Certification?

Information regarding the HUD Housing Counseling Certification can be found be clicking here.

9. How do I get added to the mailing list for future course notifications?

If you would like to be added to our email list, please click here.

NHNLA eLearning FAQ

1. What is NHNLA eLearning?

A virtual method to deliver educational trainings and certifications right at your fingertips. Web-based training is an affordable substitute for, or complement to, traditional classroom-based training. Any computer, tablet or smartphone with access to the Internet or a corporate intranet can access online courses delivered via a Web browser, such as Microsoft Internet Explorer. Courses are designed specifically for online delivery utilizing the same methods NHNLA has successfully incorporated for in-person trainings. That means the same interactive exercises that engage students and group activities that enhance the learning process.

2. Why should I consider training through eLearning?

Whether a small group of employees are seeking additional training or a single counselor requires certification, users have easy access to anywhere/anytime training, from home or work, day or night. Training through eLearning can be just as effective as classroom training, and take half the time to complete at a fraction of the price.

3. What makes eLearning training courses effective?

The material is easy to read, current, and accurate. It is presented in a format specifically designed for self-paced learning on the Web, with interactive exercises, engaging curriculum, recorded webinars with PowerPoint's and an opportunity for students to ask questions. Exams are offered within the same platform to gauge the effectiveness of a student's understanding of course material and provide instant feedback.

4. Are scholarships available for eLearning courses?

Yes. A limited number of full tuition scholarships are available under the same requirements as other NHNLA courses. Please see the scholarship tab for additional information and to submit an application.

5. Do students get a certificate of completion when they complete courses?

Yes. After successfully completing a course, including passing the exams and completing any mandatory exercises, a student will receive their certificate via email within 1 week.

6. Are the eLearning courses available in languages other than English?

Not currently. However, we have a schedule in place to translate our courses into Spanish. Please contact us for further information or visit the website for updates.

7. Can students leave the course and come back later?

Yes. Students have the opportunity to leave and reenter as many times as necessary within the given course schedule. Students can also come back to review the course materials for 30 days after the course completion date.

8. When and where are eLearning courses offered?

Students can view course schedules on www.nhnla.org/elearning. Access to the courses can be anytime, 24 hours a day, 7 days a week, and 365 days a year.

9. What is the registration process?

Participants can register for a course by accessing the eLearning course schedule at www.nhnla.org/elearning. Click the specific course link to begin creating a login account or login with a previous established account.

10. How do students log in to their course?

Once registered a student will receive login credentials via email that can be used to access the eLearning course. A link to the course portal can be found on the course schedule page or can be directly accessed from http://nhnla.blackboard.com

11. What are the hardware and software requirements for eLearning training?

All you need is a computer, tablet, or smartphone with an Internet connection and a Web browser. Many of the courses require some free plug-ins that are typically included in your browser already. In addition, you need to allow pop-ups from this site. For more details, please see our System Requirements.

12. What are the system requirements for eLearning courses?

  • Internet Explorer® 10 from Microsoft (26 October 2012 for Windows 8,  26 February 2013 for Windows 7)
  • Internet Explorer 9 from Microsoft  (14 March 2011)
  • There are some configuration options for Internet Explorer that may make some features of Blackboard Learn difficult to use. To learn more, see the Browser Support Policy and Internet Explorer Security Zones and Compatibility View topics.
  • Safari® 6 from Apple (25 July 2012)
  • Safari 5 from Apple (7 June 2010)
  • Safari 5 for Windows is an exception. Apple's continued support for this browser is unclear, and Blackboard does not test it.
  • Firefox® 21 (stable channel) from Mozilla (14 May 2013)
  • Firefox 17 (ESR channel) from Mozilla (14 May 2013)
  • Chrome™ 27 (stable channel) from Google (21 May 2013)

These are all automatically Updated Channel-based Browsers

13. My company has a firewall. Will that affect my ability to use Blackboard courseware?

It might - eLearning courses are delivered over the Internet. While most company firewalls allow at least limited access to the Internet, you should confirm with your company's IT department. Please contact us with questions or concerns.

NHNLA Webinar FAQ

1. What is NHNLA webinar?

NHNLA webinars are 2 hours of web-based training which also requires completion of surveys and post-test completion to receive a certificate of completion.

2. What is the attendance policy for webinars?

To receive full credit for the course you must attend the 2 hour webinar at the designated time and complete the post-evaluation and post-test.

3. What if I cannot attend the webinar at the scheduled time?

If you are unable to attend the webinar at the scheduled time, a recording will be made available for 2 weeks and you will still be required to complete the post-evaluation and post-test.

4. How long do I have to complete the post-test exam?

You will have 2 weeks to complete the post-test exam.

5. Are scholarships available for webinars?

Yes, scholarships are offered for all of the NHNLA courses, however they are limited and offered on a first come, first served basis.

6. When and How are webinars offered?

Webinars are offered throughout the year, please check the NHNLA course calendar for additional information by click here. Webinars are presented through Blackboard Collaborate at Http://nhnla.blackboard.com and require internet access.

7. What are the system requirements for a webinar?

  • Internet Explorer® 10 from Microsoft (26 October 2012 for Windows 8,  26 February 2013 for Windows 7)
  • Internet Explorer 9 from Microsoft  (14 March 2011)
  • There are some configuration options for Internet Explorer that may make some features of Blackboard Learn difficult to use. To learn more, see the Browser Support Policy and Internet Explorer Security Zones and Compatibility View topics.
  • Safari® 6 from Apple (25 July 2012)
  • Safari 5 from Apple (7 June 2010)
  • Safari 5 for Windows is an exception. Apple's continued support for this browser is unclear, and Blackboard does not test it.
  • Firefox® 21 (stable channel) from Mozilla (14 May 2013)
  • Firefox 17 (ESR channel) from Mozilla (14 May 2013)
  • Chrome™ 27 (stable channel) from Google (21 May 2013)

These are all automatically Updated Channel-based Browsers

8. How do I register for a webinar?

Participants can register for a course by accessing the webinar course schedule by click here. Click the specific course link to begin creating a login account or login with a previous established account.

9. When and how do I receive my Certificate of Completion?

After successfully completing a course, including passing the exams and completing any mandatory exercises, a student will receive their certificate via email within 1 week.